Dreams Sapphire Resort & Spa Puerto Morelos | Puerto Morelos ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos, Mexico, 77580

Dreams Sapphire Resort & Spa features a beachfront location with excellent amenities in a tropical setting. This 5-star family-friendly resort offers expansive pools, gourmet dining options, and numerous activities. The property, known for its spacious rooms and high-quality service, is a short distance from Cancun International Airport.

Rooms & Amenities

The hotel offers spacious accommodation options, including beachfront swim-out suites and connecting family suites. Each room is equipped with a 24-hour room service, flat-screen television, air conditioning, and a complimentary mini-bar refreshed daily.

Dining Options

Dining is available at six restaurants offering cuisines such as Mexican, French, Pan-Asian, Mediterranean, and seafood. In addition to a buffet, there are bars and lounges throughout the resort, including a swim-up bar and a sports bar that transforms into a dance club in the evening.

Leisure & Spa

Leisure amenities include three outdoor pools, a water park with three slides, and a fully-equipped spa featuring a Temazcal steam bath and oceanfront treatment cabins. The resort also offers various activities like snorkeling, tennis, and beach aerobics.

Events & Services

Dreams Sapphire Resort & Spa provides event spaces suitable for meetings and weddings, including a ballroom and several breakout rooms. The resort's experienced event planners can assist in creating tailored events. Additionally, the Explorers Club offers childcare services for children aged 3-12.

“Situated right by the stunning turquoise waters, this hotel offers amazing views that make every moment feel like a vacation paradise.”view full review

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“A beautiful resort with engaging daily activities and entertainment” view full review

Top location:Highly rated by recent guests(9.0)

Check-in/Check-out

from 15:00-23:59

until 12 pm

Amenities

Private parking is possible on site for free.

Wireless internet is available in the entire hotel for free.

Other information

All visitors are offered a buffet breakfast for a fee.

There are no extra beds provided in a room.

Pets are allowed on request.

Year renovated:2010

Number of rooms:488

Former name

Now Sapphire Riviera Cancun

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room

Max:

2 persons

520 sq. feet

Bed options:

2 King Size Beds

Shower

Coffee machine

room details

Check Prices

King Room

Max:

2 persons

520 sq. feet

Bed options:

2 King Size Beds

Shower

Coffee machine

room details

Check Prices

Deluxe Junior Suite

Max:

3 persons

520 sq. feet

Bed options:

2 Double beds

Garden view

Shower

Coffee machine

room details

Check Prices

Show all roomsLess

Price and Room Availability

Check availability and prices for your dates now!

Getting around

Comprehensive guide to transport options for seamless travel

City Center

Puerto Morelos 2.2 mi

Airports

Cancun (CUN) 14.5 mi

Aeropuerto de Playa del Carmen (PCM) 24.4 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Culinary Delights

I absolutely loved dining at BlueWater Grill during my stay! The seafood and grilled options were simply amazing. Each meal offered a unique flavor experience that kept me excited for the next. Plus, the outdoor seating gave such a beautiful atmosphere to enjoy my meals.

Henry123. United States, 2024-04-15Read full review on

Fantastic Pool Activities

The activities around the massive pool were so much fun! I joined in on water aerobics and had a blast making new friends. The pool area itself was spacious and well-maintained, making it the perfect spot for relaxation or activity.

MarkTheExplorer. Canada, 2024-05-20Read full review on

Heavenly Spa Experience

I treated myself to a massage at the spa, and it was pure bliss! The calming atmosphere and expert therapists made it an lovely experience, helping me unwind after a day under the sun. I left feeling rejuvenated and ready to enjoy the rest of my vacation.

RexRelaxer. United Kingdom, 2024-06-10Read full review on

Comfortable and Spacious Rooms

The room I stayed in was fantastic! It was clean, spacious, and had a lovely view from the balcony. I appreciated the attention to detail in the room's decor and the comfortable bedding, which made for a great night's sleep after a fun day.

JohnnyAdventures. Australia, 2024-07-27Read full review on

What’s included

General

No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Locker room
Private beach
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Wind surfing
Diving
Snorkeling
Canoeing
Tennis court
Golf course
Pool tables
Darts
Table tennis
Archery
Yoga class
Fishing

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

Restaurant
Poolside snack bar
Snack bar

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Babysitting/Child services
Baby stroller
Children's buffet
Board games
Children's pool
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Live entertainment
Night club
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness center
Sauna
Jacuzzi

Room features

Air conditioning
Mini-bar
Sitting area
Dressing area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos, Mexico, 77580

Map view

Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos, Mexico, 77580

City landmarks

Zoo

Crococun Zoo

1.4 mi

Gallery

Galeria Arte Zissimo arte contemporano

1.6 mi

Beach

Snorkeling Adventure

1.6 mi

Av. Javier Rojo Gomez Lote 3

Catholic Church

2.0 mi

Beach

National Reef Park of Puerto Morelos

2.2 mi

Av. Javier Rojo Gomez 14

Rosario & Marco's Art Shoppe

1.6 mi

Puerto Morelos

Day & Night Beach Club

2.1 mi

Store

Playa Publica puerto morelos

2.0 mi

Puerto Morelos

Faro Inclinado

2.2 mi

Beach

Playa

2.0 mi

Ojo de Agua Beach

2.0 mi

Puerto Morelos Lighthouse

2.3 mi

Puerto Morelos

club de playa

2.1 mi

Ruta de los Cenotes

Cenote La Noria

2.2 mi

Beach

Club de playa Villas La Playa

2.2 mi

Diveshop Diverspoint

2.2 mi

morales

Puerto Morales Botanical Gardens

2.2 mi

La Ventana al Mar

2.2 mi

Church

Parroquia San Jose Obrero

2.3 mi

Av Jose Maria Morelos y Melgar

welovepuertomorelostours

2.2 mi

Lighthouse

Leaning Lighthouse

2.2 mi

Puerto Morelos Reef

2.3 mi

Puerto Morelos Town Square

2.3 mi

Beach

Bahia Petempich

2.3 mi

Letters of Puerto Morelos

2.3 mi

San Jose Catholic Parish

2.3 mi

Plaza AKI Morelos

2.3 mi

Parks

Arrecife De Coral

2.3 mi

Mall

AKI

2.3 mi

Reviews and Ratings

Reviews from guests about their experience.

82%

loved their spa retreat and can’t wait to return.

Stunning views

Great entertainment

Poor service

Room assistance delays

8.2/10

Great

Rooms

8.2

Location

9.0

Service

8.0

Dining

7.4

4.5/5 based on 11662 reviews

#10 of 46 hotels in Puerto Morelos based on Tripadvisor

John

United Kingdom, February 2025

8.6/10

Our stay at Now Sapphire was an incredible experience overall. The stunning beach and relaxing adult pool made for a great time, and the entertainment team really brought the fun to our family vacation. While we were a bit disappointed with our room view and encountered a check-in issue, these did not detract from the enjoyment of our trip. The exceptional dining experience and the attentive staff truly made our stay memorable.

Rooms

8.0

Our room was lovely and modern, although the tropical view was not what we expected as the palm trees were too close to our balcony. We opted for an upgrade to an ocean view, but there was a mix-up that prevented us from moving. Still, the room was comfortable and clean.

Service

9.0

The service was fantastic throughout our stay. The staff were constantly attentive, making us feel at home. I appreciated the personal touches and how dedicated everyone was to ensuring we enjoyed our vacation.

Location

9.0

The hotel's location is beautiful with the beach right in front and lush greenery surrounding the area. It was a great space to walk around and enjoy the scenery.

Dining

9.0

We enjoyed dining at the various restaurants – every meal was delicious and had plenty of choices. The service at the Market Cafe was stellar, making each dining experience memorable.

Facilities

8.0

The facilities were well-maintained, and the pool areas were a delight to spend time in. The adult pool provided a perfect setting for relaxation away from the noise of the main pool.

Lily

United Kingdom, January 2025

6.6/10

My experience at the resort was quite mixed. The views of the beach and pool were stunning, and the entertainment was enjoyable. However, the service left much to be desired, with rude staff and lackluster assistance. Although the room turned out well at the end, the overall service issues made my stay less pleasant than expected.

Rooms

7.0

The room ended up in a good place, and after some complaints, it was finally equipped with necessary amenities.

Service

5.0

Service was disappointing, with rude interactions and non-communicative staff. While we did eventually receive some assistance, it should not have taken so long.

Location

9.0

The views of the beach and pools are amazing, providing a picturesque ambiance, especially at night.

Dining

6.0

Dining was good when we managed to get a reservation; the food was tasty, but the experience was marred by service faults.

Facilities

8.0

The amenities, including pools and evening entertainment, were enjoyable and contributed positively to our experience.

Stunning views

Poor service

Christopher

United Kingdom, November 2024

8.2/10

I had a wonderful experience overall at this resort, especially with the fresh dining options and the friendly beach wait staff. The beach was stunning, and the hotel grounds were impressively clean. However, the restaurant reservations were a hassle, and the service at times felt slow. Still, there's plenty to enjoy here, particularly if you appreciate beautiful scenery and solid dining.

Rooms

8.0

The rooms were clean and very comfortable with a lovely balcony. I appreciated the small fridge stocked daily, though I noticed some dampness during my stay.

Service

8.0

Service here was generally very kind and helpful, although at times, it felt a bit overwhelming for me as a backpacker. They were attentive and eager to assist.

Location

9.0

The resort is beautifully surrounded by greenery, making it picturesque and peaceful. Walking paths connected everything nicely, enhancing the experience.

Dining

7.0

The dining experience had its highs, particularly with the seaside grill and hibachi option. However, getting into a restaurant could be a bit challenging, as reservations weren't taken.

Facilities

9.0

The facilities, especially the pool, were impressive and well-kept. The beach area was clean and offered fantastic service from waiters.

Jack

United Kingdom, November 2024

9.0/10

Our stay at the resort was truly memorable with fantastic entertainment, excellent dining options, and friendly service from a dedicated staff. The rooms were comfortable, and the atmosphere allowed us to unwind and enjoy our vacation. However, the check-in process could have been smoother, and some aspects of the dining experience fell just short of expectations with restaurant seating arrangements. Overall, it was a great vacation.

Rooms

9.0

The rooms were well-maintained and comfortable, featuring great air conditioning and daily replenishment of essentials. The layout was user-friendly, making it easy to get around the resort.

Service

10.0

The service was outstanding, especially from the entertainment team and the restaurant staff, who went above and beyond to enhance our experience.

Location

9.0

The location was convenient and easy to navigate, allowing quick access to various resort amenities and activities.

Dining

8.0

Dining was a highlight, with diverse menu options and exceptional service at the restaurants. The breakfast at the Bluewater Grill was particularly memorable.

Facilities

9.0

Facilities such as the pools and entertainment options were excellent, providing a vibrant atmosphere without feeling crowded.

Reese

United Kingdom, September 2024

8.8/10

I had an incredible stay at this resort! The expansive grounds were stunning, and the clean, updated rooms offered a comfortable retreat after long days of fun. The service was outstanding, with staff who genuinely cared about our experience. While the dining options were good, I felt they could use a bit more variety. The pool was well-maintained, but some areas were a bit chilly. Overall, the value for money was excellent, especially considering the amount of enjoyable activities available.

Rooms

9.0

The rooms were clean and updated, providing a comfortable space to relax. We had a great view from our Oceanfront room.

Service

10.0

The service was out of this world friendly and attentive. Luigi and his team made every activity enjoyable and memorable.

Location

9.0

The resort's lush tropical setting was beautiful and conveniently close to the beach and pool areas.

Dining

7.0

The food was good, particularly for breakfast, but I wish there had been more variety at lunch and dinner.