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Dreams Sapphire Resort & Spa
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From260US$ /night
Check-in
08Jun2025Select date
Check-out
09Jun2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos, Mexico, 77580

Dreams Sapphire Resort & Spa offers a luxurious all-inclusive experience with amenities focused on family-friendly activities and wellness. The resort features a beachfront location along with a water park, three pools, and 24-hour room service. It is a five-star Puerto Morelos hotel recognized for its Unlimited-Luxury® offering.

Rooms & Amenities

The resort boasts 488 spacious rooms and suites, featuring private balconies or terraces and a complimentary mini-bar refreshed daily. Guests may opt for upgraded suites in the Preferred Club for enhanced luxury and exclusive privileges. Each room is equipped with air conditioning and flat-screen televisions.

Dining Options

Dining options include six restaurants serving a diverse range of cuisines such as Mexican, French, Pan-Asian, and Mediterranean, along with an international buffet. Guests can also enjoy various bars for cocktails and refreshments throughout the resort.

Leisure and Spa

Leisure activities encompass a family-friendly water park with towering slides, beach and pool aerobics, tennis, and various non-motorized water sports. The on-site Dreams Spa offers treatments such as a Temazcal steam bath, along with fitness facilities for active guests.

Services & Activities

For corporate events, the resort features meeting spaces with a ballroom and outdoor terrace. Transportation includes convenient access to public transport with ADO bus services nearby. Revitalize through local excursions to attractions such as the Puerto Morelos Reef and Crococun Zoo.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deal of the
Deal of the
Max:
2 persons
520 sq. feet 
Bed options:
2 King Size Beds
Shower
Coffee machine
room details
Check Prices
Deal of the Preferred
Deal of the Preferred
Max:
2 persons
520 sq. feet 
Bed options:
2 King Size Beds
Shower
Coffee machine
room details
Check Prices
Deluxe Junior Suite Tropical View Triple
Deluxe Junior Suite Tropical View Triple
Max:
3 persons
520 sq. feet 
Bed options:
2 Double beds
Garden view
Shower
Coffee machine
room details
Check Prices
Show all roomsLess

Price and Room Availability

Check availability and prices for your dates now!


Getting around

Comprehensive guide to transport options for seamless travel

City Centre
Puerto Morelos 2.2 mi
Airports
Cancun (CUN) 14.5 mi
Aeropuerto de Playa del Carmen (PCM) 24.4 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences
Exquisite Culinary Experience
During my stay, I had the pleasure of dining at the Japanese and French restaurants, and I was blown away by the quality and presentation of the food. Each meal was mouthwatering and offered great variety, especially the steak which was cooked to perfection. The buffet also had diverse selections that changed daily, making each dinner a good experience.
Robert123. USA, 2024-01-15Read full review on
Kid-Friendly Fun!
The entertainment team truly made my family vacation magical! My kids, aged 9, 14, & 16, loved every moment thanks to Luigi, Catherine, Isaac, and Kaylee. They enthusiastically engaged the children in activities from day one, and by the end of our stay, my kids were making their own plans for events based on the daily schedule. The team felt like family to us, and the kids had a fantastic time.
Shane88. Canada, 2024-03-03Read full review on
A Relaxing Retreat
The spa at the resort was a perfect retreat for my family and me. I booked a couple's massage and enjoyed the hydrotherapy session beforehand. It was exceptionally relaxing, and I felt rejuvenated afterward. The treatments were great, making it the highlight of our stay. I highly recommend taking the time to pamper yourself here!
Anne_Retreat. UK, 2024-02-10Read full review on
Comfort & Cleanliness
I was very impressed with our room throughout our stay. It was spacious and cleaned twice a day, which kept everything neat and tidy. The mini-bar was well-stocked, and we had a beautiful view from our balcony. The room design incorporated a three-story layout, which I appreciated for its quietness and comfort—a key factor for a relaxing vacation.
SebastianTraveler. Australia, 2024-05-20Read full review on
What’s included

General

  • No smoking on site
  • Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • Pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Locker room
  • Private beach
  • Currency exchange
  • ATM/Cash machine
  • Barber shop
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre
  • Wind surfing
  • Diving
  • Snorkelling
  • Canoeing
  • Tennis court
  • Golf course
  • Billiard tables
  • Darts
  • Table tennis
  • Archery
  • Yoga class
  • Fishing

Services

  • Paid airport shuttle
  • Valet parking
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Welcome drink

Dining

  • Restaurant
  • Poolside snack bar
  • Snack bar

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Baby pushchair
  • Children's buffet
  • Board games
  • Children's pool
  • Water slides
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Aqua park
  • Live entertainment
  • Night club
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Spa & wellness centre
  • Sauna
  • Jacuzzi

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Dressing area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
Show more

Location

Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos, Mexico, 77580
Map view
Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos, Mexico, 77580
City landmarks
Zoo
Crococun Zoo
1.4 mi
Gallery
Galeria Arte Zissimo arte contemporano
1.6 mi
Beach
Snorkeling Adventure
1.6 mi
Av. Javier Rojo Gomez Lote 3
Catholic Church
2.0 mi
Beach
National Reef Park of Puerto Morelos
2.2 mi
Av. Javier Rojo Gomez 14
Rosario & Marco's Art Shoppe
1.6 mi
Puerto Morelos
Day & Night Beach Club
2.1 mi
Store
Playa Publica puerto morelos
2.0 mi
Puerto Morelos
Faro Inclinado
2.2 mi
Beach
Playa
2.0 mi
Ojo de Agua Beach
2.0 mi
Puerto Morelos Lighthouse
2.3 mi
Puerto Morelos
club de playa
2.1 mi
Ruta de los Cenotes
Cenote La Noria
2.2 mi
Beach
Club de playa Villas La Playa
2.2 mi
Diveshop Diverspoint
2.2 mi
morales
Puerto Morales Botanical Gardens
2.2 mi
La Ventana al Mar
2.2 mi
Church
Parroquia San Jose Obrero
2.3 mi
Av Jose Maria Morelos y Melgar
welovepuertomorelostours
2.2 mi
Lighthouse
Leaning Lighthouse
2.2 mi
Puerto Morelos Reef
2.3 mi
Puerto Morelos Town Square
2.3 mi
Beach
Bahia Petempich
2.3 mi
Letters of Puerto Morelos
2.3 mi
San Jose Catholic Parish
2.3 mi
Plaza AKI Morelos
2.3 mi
Park
Arrecife De Coral
2.3 mi
Mall
AKI
2.3 mi

Reviews and Ratings

Reviews from guests about their experience.
82%
loved their spa retreat and can’t wait to return.
Stunning views
Great entertainment
Poor service
Room assistance delays
8.2/10
Great
Rooms
8.2
Location
9.0
Service
8.0
Dining
7.4
Guest reviews
8.2/10
based on 5 reviews
4.5/5 based on 11662 reviews
8.5
8.5/10 based on 517 reviews
#10 of 46 hotels in Puerto Morelos based on Tripadvisor
John
United Kingdom, February  2025
8.6/10

Our stay at Now Sapphire was an incredible experience overall. The stunning beach and relaxing adult pool made for a great time, and the entertainment team really brought the fun to our family vacation. While we were a bit disappointed with our room view and encountered a check-in issue, these did not detract from the enjoyment of our trip. The exceptional dining experience and the attentive staff truly made our stay memorable.

Rooms
8.0
Our room was lovely and modern, although the tropical view was not what we expected as the palm trees were too close to our balcony. We opted for an upgrade to an ocean view, but there was a mix-up that prevented us from moving. Still, the room was comfortable and clean.
Service
9.0
The service was fantastic throughout our stay. The staff were constantly attentive, making us feel at home. I appreciated the personal touches and how dedicated everyone was to ensuring we enjoyed our vacation.
Location
9.0
The hotel's location is beautiful with the beach right in front and lush greenery surrounding the area. It was a great space to walk around and enjoy the scenery.
Dining
9.0
We enjoyed dining at the various restaurants – every meal was delicious and had plenty of choices. The service at the Market Cafe was stellar, making each dining experience memorable.
Facilities
8.0
The facilities were well-maintained, and the pool areas were a delight to spend time in. The adult pool provided a perfect setting for relaxation away from the noise of the main pool.
Lily
United Kingdom, January  2025
6.6/10

My experience at the resort was quite mixed. The views of the beach and pool were stunning, and the entertainment was enjoyable. However, the service left much to be desired, with rude staff and lackluster assistance. Although the room turned out well at the end, the overall service issues made my stay less pleasant than expected.

Rooms
7.0
The room ended up in a good place, and after some complaints, it was finally equipped with necessary amenities.
Service
5.0
Service was disappointing, with rude interactions and non-communicative staff. While we did eventually receive some assistance, it should not have taken so long.
Location
9.0
The views of the beach and pools are amazing, providing a picturesque ambiance, especially at night.
Dining
6.0
Dining was good when we managed to get a reservation; the food was tasty, but the experience was marred by service faults.
Facilities
8.0
The amenities, including pools and evening entertainment, were enjoyable and contributed positively to our experience.
Stunning views
Poor service
Christopher
United Kingdom, November  2024
8.2/10

I had a wonderful experience overall at this resort, especially with the fresh dining options and the friendly beach wait staff. The beach was stunning, and the hotel grounds were impressively clean. However, the restaurant reservations were a hassle, and the service at times felt slow. Still, there's plenty to enjoy here, particularly if you appreciate beautiful scenery and solid dining.

Rooms
8.0
The rooms were clean and very comfortable with a lovely balcony. I appreciated the small fridge stocked daily, though I noticed some dampness during my stay.
Service
8.0
Service here was generally very kind and helpful, although at times, it felt a bit overwhelming for me as a backpacker. They were attentive and eager to assist.
Location
9.0
The resort is beautifully surrounded by greenery, making it picturesque and peaceful. Walking paths connected everything nicely, enhancing the experience.
Dining
7.0
The dining experience had its highs, particularly with the seaside grill and hibachi option. However, getting into a restaurant could be a bit challenging, as reservations weren't taken.
Facilities
9.0
The facilities, especially the pool, were impressive and well-kept. The beach area was clean and offered fantastic service from waiters.
Jack
United Kingdom, November  2024
9.0/10

Our stay at the resort was truly memorable with fantastic entertainment, excellent dining options, and friendly service from a dedicated staff. The rooms were comfortable, and the atmosphere allowed us to unwind and enjoy our vacation. However, the check-in process could have been smoother, and some aspects of the dining experience fell just short of expectations with restaurant seating arrangements. Overall, it was a great vacation.

Rooms
9.0
The rooms were well-maintained and comfortable, featuring great air conditioning and daily replenishment of essentials. The layout was user-friendly, making it easy to get around the resort.
Service
10.0
The service was outstanding, especially from the entertainment team and the restaurant staff, who went above and beyond to enhance our experience.
Location
9.0
The location was convenient and easy to navigate, allowing quick access to various resort amenities and activities.
Dining
8.0
Dining was a highlight, with diverse menu options and exceptional service at the restaurants. The breakfast at the Bluewater Grill was particularly memorable.
Facilities
9.0
Facilities such as the pools and entertainment options were excellent, providing a vibrant atmosphere without feeling crowded.
Reese
United Kingdom, September  2024
8.8/10

I had an incredible stay at this resort! The expansive grounds were stunning, and the clean, updated rooms offered a comfortable retreat after long days of fun. The service was outstanding, with staff who genuinely cared about our experience. While the dining options were good, I felt they could use a bit more variety. The pool was well-maintained, but some areas were a bit chilly. Overall, the value for money was excellent, especially considering the amount of enjoyable activities available.

Rooms
9.0
The rooms were clean and updated, providing a comfortable space to relax. We had a great view from our Oceanfront room.
Service
10.0
The service was out of this world friendly and attentive. Luigi and his team made every activity enjoyable and memorable.
Location
9.0
The resort's lush tropical setting was beautiful and conveniently close to the beach and pool areas.
Dining
7.0
The food was good, particularly for breakfast, but I wish there had been more variety at lunch and dinner.
Facilities
9.0
The facilities were excellent, especially the huge main pool and well-kept beach areas.
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Check-in
08Jun2025Select date
Check-out
09Jun2025Select date
Rooms and Guests2 Guests, 1 Room
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